PACKBETTER RENTAL AGREEMENT 1. RENTAL EQUIPMENT AND OWNERSHIP All totes, lids, dollies, moving blankets, straps, sliders, organization pouches, Move+ equipment, and other items supplied as rental equipment remain the property of PackBetter. The customer receives temporary possession only for the agreed rental period. 2. RENTAL PERIOD, DELIVERY, AND PICKUP The rental period, delivery/rental address, package, and scheduled dates shown in the customer's PackBetter reservation and My Move record are part of this Agreement. Equipment must be accessible at the agreed pickup time and location. If PackBetter cannot retrieve equipment because it is inaccessible, an additional pickup/trip charge may apply if disclosed and owed under this Agreement. Approved rental extensions are charged at the PackBetter rate shown when the extension is requested or approved. 3. CUSTOMER RESPONSIBILITIES The customer is responsible for the rental equipment from delivery until PackBetter completes pickup. The customer agrees to: - keep equipment reasonably protected from theft and weather; - keep equipment free of paint, concrete, chemicals, adhesives, permanent marker, permanent labels, and other permanent marks or alterations; - not transport rented equipment outside Iowa without PackBetter's prior written approval; - not use totes or dollies as ladders, platforms, seating, scaffolding, or for construction materials or hazardous substances; and - notify PackBetter promptly if equipment is lost, stolen, unreturned, or damaged. 4. NORMAL WEAR AND PERMANENT DAMAGE Normal wear includes ordinary minor scuffs and scratches from moving use. Normal wear does not include cracks, broken handles, holes, melted plastic, paint, permanent marker, missing components, or other permanent damage caused by misuse or improper use. PackBetter does not charge for ordinary normal wear. 5. LOST, UNRETURNED, OR PERMANENTLY DAMAGED EQUIPMENT The customer is responsible for documented replacement costs for rental equipment that is lost, unreturned, or permanently damaged beyond normal wear while in the customer's possession. PackBetter will document the item, reason, and amount associated with a later charge. Replacement amounts are intended to reflect PackBetter's stated replacement schedule or documented replacement cost applicable to the rented equipment. 6. NO UPFRONT SECURITY DEPOSIT; CARD ON FILE PackBetter does not require an upfront security deposit for a standard rental. A payment method on file is required. The customer's full card number and security code are handled by Square and are not stored by PackBetter. The customer authorizes PackBetter to securely keep the payment method on file with Square during the rental relationship and to charge documented amounts the customer owes under this Agreement, including: - the rental amount selected at checkout; - an extension the customer requests or authorizes; - an applicable cancellation, additional pickup/trip, or other charge expressly provided by this Agreement; and - documented replacement costs for lost, unreturned, or permanently damaged rental equipment. This authorization is not permission for PackBetter to make arbitrary charges. PackBetter will maintain a record of later charges associated with the rental. 7. CANCELLATION Cancellation 48 hours or more before scheduled delivery has no cancellation penalty. Cancellation less than 48 hours before scheduled delivery may be subject to a $15 cancellation fee. 8. DELIVERY AND CONDITION DOCUMENTATION PackBetter may photograph rental equipment before delivery, at delivery, and after pickup to document quantity, delivery, and condition. Timestamped delivery photographs may serve as evidence of delivery. The customer should promptly report any missing item or pre-existing damage discovered at delivery. 9. LIABILITY AND PROPER USE PackBetter is not responsible for loss or damage caused by the customer's misuse, negligence, improper use, unauthorized use, theft, vandalism, or weather after delivery. To the extent permitted by applicable law, PackBetter is not liable for property damage, personal injury, bodily injury, or other losses arising from the customer's misuse, negligence, improper use, or unauthorized use of rental equipment. 10. ELECTRONIC RECORDS AND SIGNATURE By choosing to complete this transaction electronically, the customer agrees to use electronic records and an electronic signature for this rental. Typing the customer's full legal name, affirmatively checking the electronic-signature acknowledgment, and selecting SIGN AGREEMENT & PAY constitutes the customer's electronic signature and acceptance of this Agreement. 11. GOVERNING LAW This Agreement is governed by the laws of the State of Iowa. Venue for disputes shall be in Polk County, Iowa, unless applicable law requires otherwise. By signing, the customer acknowledges that the customer has had an opportunity to review this Agreement and agrees to its terms.